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Discover the difference at SWAY-COMM.

For more than 25 years, we have served our internal team and our clients in a genuine, caring way that has resulted in long-lasting relationships. Our shared principles, alignment of values and clarity on mission, is what makes SWAY-COMM a unique customer contact company.

Our associates

More than 70% of our contact center associates have over 10 years of dedicated service. We work hard to make sure our culture and clients align with our shared values. Providing our contact center associates with training, tools, and a balanced work-life structure has helped build a team of dedicated professionals.

Our leadership team

Jimmy Queen President
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Jimmy Queen, is a seasoned professional with more than 25 years of strategic leadership, consulting experience, and a proven skill set to effectively cultivate and maintain vital partnerships and relationships essential to continued organizational growth and development. He has spent the last two decades working in the faith-based mental health arena and served as CEO of the American Association of Christian Counselors (AACC). Jimmy is co-founder of MediaWorx 360, LLC, a consulting, and development group that serves Christian ministries, businesses, and higher-ed institutions. He is also a principle of Sway Comm, a contact center, and lead acquisition services company where he serves as the President. Jimmy and his wife Amy reside in Virginia and have three daughters and five grandchildren. x
Lysa Meeks Agent Director
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Scott Riddle Principle and Board Member
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Sammy Riddle Principle and Board Member
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Our clients

Several clients have been with us for over 25 years and they appreciate the alignment of our shared values and unwavering principled stance on quality. This type of dedication grounds our relationships with all of our clients through times of change.

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Be part of a great team

Our team members are the “voice” of our clients. They represent our aligned values and shared principles with every touch.

Each team member is trained and supported throughout their career at SWAY-COMM. Our contact center is open 24/7/365 and full and part-time positions are available. Most associates work from home and get to interact with people from all walks of life. We’re proud of the people that work for us and genuinely want to help them make the most of their career.

"I have been working with Sway for over 15 years. I love how the team works together to help one another and to build each of us up. It's great to feel appreciated! Love them all!"

– Kimmy

Interested in a career with SWAY-COMM? Join our team.

We’re always looking for people who genuinely enjoy helping others. If you’re thinking of joining our team, now’s the time to reach out and see what SWAY-COMM is all about.

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Our values and principles are our foundation

As a company, SWAY-COMM follows a set of values and principles that guide our work. These include:

We operate on a friendly, family-centric, faith-based model that supports our passion to communicate well. Our dedicated associates deliver the best customer service possible with an eye for constant improvement and a focus on the results we can achieve for our partners. This culminates in treating people the way we want to be treated and a desire to work hard every day.